Incident Management Essentials

Overview

Resolve your major incidents faster and avoid expensive downtime.

Learn the concepts, stages, and best practices of the incident management process with a focus on setting up and using Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to resolution. Learn the importance of a postmortem with a focus on improving based on patterns and feeding back into the software development process.

During this course you’ll learn how Jira Service Management - including Opsgenie - can be used with these tools to resolve incidents:

• Bitbucket
• Statuspage
• Zoom
• Slack
• Atlassian Team Playbook

Who should attend?

This course is intended for anyone who configures projects in Jira Service Management like Service project administrators and Jira administrators. It’s also valuable for other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, and network engineers.

What is covered in the course?

• Introduction to Incident Management
• Setting Up Your Teams
• Setting Up Your Services & Integrating Tools
• The Lifecycle of a Major Incident
• Good Practices for Incident Management

Format & Duration

This 5 hour course is organised and led by GLiNTECH and their instructors.

It's run as an online or on-site session and will:

• Have a live instructor doing presentations and demonstrations
• Include interactive discussion, Q&A, interactive polls and more
• Have web-based lab instances for you to complete all hands-on activities
• Provide soft copies of all notes and workbooks.

Price

As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:

• Small teams up to 5 people
• Regular teams up to 10 people
• Large teams up to 15 people

Call us on 1300 431 733 or email info@glintech.com for a customised quote. We are also happy to offer a free training needs analysis, which will equip you with recommendations for the optimum training solution to suit your needs.