Advanced Asset Management in JSM

Overview

Once you know the basics of Assets, you’re ready to take it to the next level of asset management.

Yes, you’ll have an easier time tracking company assets. But you’ll also be able to use that information to enhance service requests, incident reports, and other Jira Service Management tickets.

When you have Assets data providing context to your Jira Service Management tickets, you’ll have relevant information at your agent’s fingertips right when they need it for faster solutions.

This advanced Assets course will show you how to manage your Enterprise assets (EAM) and IT assets (ITAM). And take advantage of Asset's CMDB capabilities.

You’ll be able to customize Assets for your organization’s resources and processes. You'll also get an introduction to integration options. And learn advanced configurations for data import and synchronization.

Upgrade your knowledge of Assets to enhance the way you work with Jira Service Management.

What is covered in the course?

• Assets Overview
• Assets Object Custom Fields
• Assets Referenced Custom Fields
• Advanced IQL Searches
• Advanced Imports
• Using IQL and JQL together
• Automation with Assets Objects and Fields
• Advanced Object Configurations

Who should attend?

This course is intended for Assets administrators, Assets managers, Asset Managers, Service project administrators, and other members of incident response teams such as IT Ops managers, IT support managers, technical leads, developers, site reliability engineers, network engineers, and more.

Before taking this course we suggest you have:

• Completed Asset Management Essentials in JSM training; or
• Have experience using Assets; or
• Completed Jira Administration training

Format & Duration

This full-day course is organised and led by GLiNTECH and their instructors. 

It's run as an online or on-site session and will:

• Have a live instructor doing presentations and demonstrations
• Include interactive discussion, Q&A, interactive polls and more
• Have web-based lab instances for you to complete all hands-on activities
• Provide soft copies of all notes and workbooks.

Price

As part of GLiNTECH's Cloud specialisation, we offer team training for teams of all sizes:

• Small teams up to 5 people
• Regular teams up to 10 people
• Large teams up to 15 people

Call us on 1300 431 733 or email info@glintech.com for a customised quote. We are also happy to offer a free training needs analysis, which will equip you with recommendations for the optimum training solution to suit your needs.