Jira Service Management Bootcamp

Available For

Cloud versions of

Overview

This 2 session bootcamp provides everything users of Jira Service Management need to get started with success.

You'll get hands-on experience performing the most crucial configuration tasks to set up your service projects.

The trainers take a pragmatic, real-world approach, focusing on how to configure your JSM projects with a focus on Service Requests management.

This bootcamp covers both IT and business use cases, incorporating enterprise service management practices.

High-level overview:

Day 1

Understanding and configuring your JSM projects

Day 2

Service Requests
Automation
Reporting

What is covered in the course?

Creating a Service Project
Requests & Queues
JQL/Filters
Configuring SLA's
Using a Knowledge Base
Customizing Email & Portal
Adding Users to Service Project
Automating your Service Project
Intro to Service Management
Setting up a Knowledge Base
Automating Service Requests
Automating Asset Management
Advanced JSM Reporting
Improving & reporting on Service request Management

Who should attend?

This course is intended for Jira support teams, administrators, power users and anyone looking for the ability to fully configure their Jira Cloud environment.

Pre-requisites

A working knowledge of using Jira Software, Jira Work Management or Jira Service Management.

Price

This bootcamp is run privately for your team of up to 10 people.

Call us on 1300 431 733 or email info@glintech.com for a customised quote. We are also happy to offer a free training needs analysis, which will equip you with recommendations for the optimum training solution to suit your needs.

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