Jira Training Guide 2025: Courses, Certifications & Learning Paths

Introduction

Jira is one of the most powerful work management tools used by teams around the world. Initially built to support the planning, tracking and releasing of software projects, Atlassian has expanded the capabilities to support all types of teams. The Jira Platform is now host to several Jira products, including Jira, Jira Service Management and Jira Product Discovery. With a variety of template projects and a highly configurable platform, Jira can be customised to suit any business need.

Whether you use Jira for day to day work management, weekly or monthly reporting, tracking your business assets, providing fast and efficient customer service or are responsible for configuring Jira for your organisation, learning how to get the most out of Jira can boost your productivity and career.

In this guide, we’ll cover everything you need to know about Jira training, including the best courses, certifications, and career paths.

What Is Jira Training?

Jira training refers to structured learning programs designed to help users:

• Understand Jira basics and how to use the Jira interface efficiently.
• Master Jira administration, customisation, and integration.
• Improve backlog management, workflows, and automation.
• Prepare for Jira certification through Atlassian Learning.
• Gain hands-on experience in agile project management and service management.

Jira training is essential for professionals in project management, information technology, software development and more. Jira training can elevate your skills and ensure you know all the tips and tricks that are often missed when you are self-taught or shown by a helpful colleague. Why not set yourself and your teams up for the best possible success with structured, up to date training.

Jira Training Options: Which One Is Right for You?

There are multiple ways to learn Jira, depending on your experience level and goals.

1. Self-Paced Online Courses (best for disciplined Individual Learners)

Self-paced courses allow learners to study at their own pace and gain a foundational understanding of various aspects of the Jira Products. They typically include video lessons, interactive modules, and knowledge check questions to help users grasp the basics across any of the Jira products.

Who is this for?

• Beginners who want to learn Jira at their own pace.
• Professionals looking for an affordable way to get Jira training.

Best options:

• Atlassian Learning (previously Atlassian University) Free Courses – Covers a variety of topics from Jira basics through to various applications of the tool in small bite size modules.

Downsides:

• No hands on lab activities to practice what you learn
• No live trainer to ask questions of or to provide context specific guidance

Cost: Free

2. Live Instructor-Led Public Training (Best for Individual Learners)

Instructor-led public courses are a great way for individuals to get the benefits of live training that would otherwise only be accessible to teams. They provide direct interaction with Jira experts and include hands-on lab activities in your own dedicated training environment. This format allows for real-time collaboration, and guided support to ensure practical application of whichever aspect of Jira or Jira Service Management you need.

Who is this for?

• Individuals and small teams looking for structured Jira training.
• Anyone using Jira or Jira Service Management and needing to upskill.

Best options:

• GLiNTECH Public Training – Courses available on the following topics
  • Jira Essentials - gain the foundational knowledge to get the most out of Jira
  • Jira or Jira Service Management Project Administration - learn how to manage and configure your project
  • Jira Global Administration - Learn best practices and guidelines for customising and configuring the Jira Platform to suit your organisational needs
  • Plans in Jira - Introduction to agile planning and the features and benefits of the Plans tool.
  • Assets - Basic and Advanced sessions in Asset Management and integration with Jira Service Management
  • Automation - Learn some more advanced automation techniques to improve process consistency, eliminate repetitive manual tasks, and enhance the out of the box Jira capabilities

Downsides:

• Aligning to scheduled dates

Cost: $695 - $975 per person.

3. Live Instructor-Led Team Training (Best for Teams)

Instructor-led training provides direct interaction with Jira experts, making it ideal for teams and businesses. This format allows for real-time collaboration, customised learning, and guided support to ensure practical application

Who is this for?

• Business teams who want to upskill together
• Teams who want contextualised training. Mapping out of the box content to real world examples of use in your organisation
• Teams who want more flexibility over training dates and availability

Best options:

• Jira Essentials - gain the foundational knowledge to get the most out of Jira
• Jira or Jira Service Management Project Administration - learn how to manage and configure your project
• Jira Global Administration - Learn best practices and guidelines for customising and configuring the Jira Platform to suit your organisational needs
• Plans in Jira - Introduction to agile planning and the features and benefits of the Plans tool.
• Assets - Basic and Advanced sessions in Asset Management and integration with Jira Service Management
• Automation - Learn some more advanced automation techniques to improve process consistency, eliminate repetitive manual tasks, and enhance the out of the box Jira capabilities
• Reporting & Confluence integration - Learn practical tips to effective reporting in Jira and integration with Confluence to fully support your project teams

Downsides:

• Aligning calendars of all attendees

Cost: $3,500– $7,500 per team (up to 5, 10 or 15 attendees),

4. GLiNTECH Bootcamps (Best for Teams needing to hit the ground fast)

GLiNTECH’s Bootcamp training is tailored to suit teams needing in-depth Jira knowledge. Each Bootcamp focuses on a particular aspect of Jira: Agile Planning, Jira Service Management or Jira Administration. These bootcamps are multi-day events bringing together official Atlassian course content with additional learnings contextualised for your teams, based on many years of consulting best practices.

Who is this for?

• Organisations who want to set their teams up for success
• Busy teams who can’t take a whole day off for training
• Organisations who want Jira SME’s with in depth knowledge to share across the organisation
• Teams who want to ensure everyone has the same understanding and knowledge of how Jira is being used
• Teams who want some flexibility over start times

Best options:

• Agile Planning Bootcamp - combines aspects of project administration, advanced planning, automation over 3 x 5hr sessions on consecutive days
• Jira Service Management Bootcamp - Learns the features of JSM and configuring your service for optimum customer experience, including automation, request types, knowledge base, queues and more over 2 x 5hr sessions on consecutive days
• Jira Administration Bootcamp - Level up your teams administration skills and knowledge around permissions, workflows, custom fields, screens and more. 3 x 5hr sessions over consecutive days

Downsides:

• Aligning calendars of attendees

Cost: $9,500 - $13,500 per bootcamp. 2 or 3 day options for 5 - 10 attendees.

Jira Certification: Options and Is It Worth It?

Atlassian now offers two types of certifications, depending on your experience levels and professional goals.

• Atlassian Certified Associate (ACA) certifications are industry recognised credentials to highlight your Jira knowledge.
• Atlassian Certified Professional (ACP) certifications are for experienced Jira professionals wanting to validate their skills and demonstrate their standing as trusted experts.

ACA certifications are earned by sitting a 60 minute proctored exam of up to 30 questions whereas ACP certifications are earned through a 3hr proctored exam of up to 75 questions. All certifications are valid for 24 months and can be renewed by earning Continuing Education (CE) units. These are earned by completing online learning modules through Atlassian Learning or by attending or presenting at Atlassian events. In this way, keeping up your certification ensures you are keeping up to date and knowledgeable.

Certification Training

Many of the Atlassian courses will help you work towards your desired certification. GLiNTECH can assist with guidance on the learning pathways for certification.

Atlassian will be releasing some specific Certification Prep courses for each certificate throughout 2025. These will be incorporated into our training offering as they are released.

Is Jira Certification Worth It?

For professionals working in project management, IT service management, or agile software development, obtaining a Jira certification can provide several advantages:

• Career Advancement – Certified professionals often stand out to employers and have access to better job opportunities.
• Higher Salary Potential – Many organisations value Jira expertise, leading to better compensation packages.
• Validation of Skills – Certification proves that you have a deep understanding of Jira’s capabilities, including workflows, collaboration, practices, and dashboards.
• Improved Efficiency – Certified users can execute tasks more effectively, enhance team workflows, and collaborate seamlessly across projects.

Cost: $100USD for ACA exams & $249USD for ACP exams.

Final Thoughts: Get Started with GLiNTECH's Jira Training

Mastering Jira is a critical step in optimizing team workflows, improving project tracking, and ensuring seamless collaboration. Whether you're looking to enhance your skills as an individual or upskill your entire team, structured training can make a significant difference.

At GLiNTECH, we are an Atlassian Authorised Training Partner (ATP) and are proud to say we are the largest training partner in the world. In 2024 we made up 34% of global Atlassian Instructor Led Training. Our Atlassian Jira training solutions cater to various experience levels and business needs. Our expert-led courses provide hands-on experience, practical insights, and real-world applications to ensure you get the most out of Jira. From Jira administration to agile project management and service management, our training is designed to empower you with the skills needed to excel.

Explore GLiNTECH's Jira training programs today and take your expertise to the next level!