Mark Higgins - Atlassian Community Leader and ITSM Consultant at GLiNTECH, wins Changemaker Award at Atlassian Team '24

The Changemaker Award truly celebrates those who not only excel in their own endeavours, but also go the extra mile to uplift others and promote the values Atlassian holds dear. The award is judged on the following criteria for the individual:

• How highly engaged they are with Atlassian:
• They utilises many Atlassian tools
• Promotes our Atlassian products both internally and externally
• Provides feedback to Atlassian
• Is a valued member of the online community
• Advocates for improvements and optimisations

This year's recipient was GLiNTECH’s very own, Mark Higgins. He ensures that every event is a success by arriving early, facilitating retrospectives, and incorporating feedback from the community. Mark’s dedication and passion for the community are unmatched. He provides great feedback, which has resulted in Sydney events topping the charts in terms of feedback and engagement. During his time as community leader he has remained steadfast in his commitment to leading events and supporting his fellow community members & leaders.

Who is Mark as a person?

An active member of the Atlassian Community Leader Sydney group, Mark shares his expertise in Atlassian products and resulting in him winning this award Teams 24 event in Las Vegas. He is deeply involved in his local community, serving in multiple roles for the Hurlstone Park Wanderers Football Club and the Canterbury District Football Association. Mark’s dedication extends to charitable causes, having raised over $65,000 through numerous Oxfam Trailwalker events.

"To me, the Atlassian community is built on three fundamental pillars: Knowledge Sharing, Teams, and Volunteers. Back in the day, work culture was centred around knowledge hoarding—people kept things to themselves because having more knowledge often meant higher pay and job security. The Atlassian community, however, operates on a completely different ethos. People are eager to help and share their expertise, believing that when others learn and grow, the entire community benefits. This approach fosters an environment of continuous improvement and collective success. The spirit of teamwork is integral to this, much like in other roles I've held, such as coaching football. The goal is always to enhance the team's overall performance rather than focusing solely on individual achievements. This philosophy resonates deeply with Atlassian's commitment to fostering strong, collaborative teams.

The third pillar, Volunteers, is equally crucial. These are the individuals who selflessly dedicate their time and energy to assist others, driven by a genuine desire to contribute to the community. Their efforts are invaluable, as they embody the very essence of the Atlassian community’s ethos of knowledge sharing and support. Volunteers ensure that the community thrives, creating a robust support network where everyone can find help and encouragement. This synergy between Knowledge Sharing, Teams, and Volunteers creates a vibrant and dynamic community where innovation and collaboration are not just encouraged but are the norm. It’s a powerful model that not only drives personal and professional growth but also cultivates a sense of belonging and purpose among its members."

— Mark Higgins

We are proud to have Mark on our team here at GLiNTECH.