Support Engineer

Position: Full time

Location: Based anywhere in Australia

Are you an application support specialist with coding skills?
Looking for an opportunity to work with cutting-edge technology and a passionate team?

GLiNTECH is growing! As part of our Managed Services team, you’ll join a group of dedicated professionals focused on delivering exceptional client outcomes. We’re looking for a Support Engineer to provide support, configuration, and implementation services for Atlassian products. If you have a passion for technology and love solving technical challenges, this role is for you!

About the role:

This isn’t your typical break-fix support role. As an Atlassian generalist, you’ll provide support, design, and implementation services, helping clients maximise their use of the Atlassian suite.

Reporting to the Support Engineer, Team Lead, you will:

Provide ticket-based, email, and phone support for clients, partners, and internal teams around the Atlassian tools and supporting infrastructure.
Triage and resolve support requests.
Manage Level 1, 2 and 3 tickets, including queries, incidents, problems, and planned changes.
Develop expertise across the Atlassian suite and common marketplace apps.
Contribute to GLiNTECH’s knowledge base.

About You:

We are looking for skilled, adaptable team member with an ability and desire to learn more. If you match some (or all) of the technical and operational criteria below, we'd love to hear from you.

Technical criteria

Experience working on an IT support desk.
Proficiency in both Linux and Windows environments.
Foundational coding skills with a willingness to develop further.
Experience administering or configuring enterprise software (e.g., SAP, Salesforce).
Understanding of SQL databases, networking concepts, and Java.
Experience with Atlassian tools (especially Jira) – desirable.
Familiarity with AWS.

Operational criteria

Strong verbal and written communication skills.
Ability to think quickly and work autonomously.
Enjoys both team collaboration and independent problem-solving.

Must have:

Either a Bachelor's Degree in IT or equivalent professional experience.
A 'can-do' attitude with the desire to contribute to a high-performing team.
The right to work full-time in Australia.

About us:

GLiNTECH is a leading Atlassian Platinum Solution Partner, headquartered in Australia for over 20 years, and trusted by more than 300 top-tier brands in the APAC region. As part of Valiantys, we unite our efforts to provide our clients, in all regions around the globe, with superior IT consulting services and custom solutions.

Committed to providing practical, technology-driven solutions that work across industries, GLiNTECH ensures seamless integration of Atlassian software within your existing processes and tools.

GLiNTECH partners with you for all aspects of IT business transformation, from procurement advice to strategic consulting, implementation, enablement, and support.

With proven custom solutions focused on ITSM, Agile and Cloud, GLiNTECH can fast-track software adoption throughout your organisation, ensuring successful project outcomes for businesses of all sizes.

Benefits of working at GLiNTECH:

At GLiNTECH, we believe in creating an environment that helps you to achieve personal fulfilment through accomplishment. To do this, we offer some great perks to our employees:

Flexibility: Staff have the flexibility to work from one of our offices and home with a working from home budget to set up their space - finding the perfect mix that works for each employee and helps them to be their most effective.
Learning: We have you covered for all technical and industry certifications (assisted by our internal training experts) as well as an internal online learning system that is tailored to your development.
Paid Leave: Paid Parental Leave for both primary and secondary carers. An annual GLiNTECH leave day to use for whatever celebration is important to you or to extend a public holiday.
Discounts: Discounts to products, services, fitness and healthcare offered through our employee portal.
Recognition: Company-wide kudos for great feedback and yearly awards for teams and individuals who embody our values.
Team Building: Socials include online events, Marketing events, office catered town hall updates as well as Director's dinners are all part of our day to day. Our offices are in buildings that promote social gathering and we gather all our employees together throughout the year to participate in activities that cross over teams, building an understanding and appreciation of each other’s contribution to the wider GLiNTECH company.
Opportunity: We love to develop and promote from within. We provide management and leadership training for those who excel, and can fast track your career as we continue to grow the company.

To Apply:

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role, please contact at careers@glintech.com.

Our Hiring Process:

After being shortlisted, you will receive a phone call so we can get to know you beyond your application. If you are successful to go to the next stage, you will be invited to attend a Zoom interview with HR and the Hiring Manager.
In this interview, we will share our company vision, culture and team dynamics. We will chat about the position, opportunities for growth and hear why you are a good fit for this role. If we are all happy to continue, you will then have the opportunity for a 2nd interview.
This 2nd interview is about the technical aspects of the role and your experience. A team member, the Hiring Manager and a Director will attend this meeting and if successful, an employment offer will be made within 72 hours.