GLiNTECH Privacy Policy

GLiNTECH & Your Privacy

GLiNTECH are committed to protecting the privacy of personal information we collect from you during the course of our business relationship. GLiNTECH is bound by the 10 National Privacy Principles that form part of the Privacy Act 1988 (Commonwealth), and believe that respect for your privacy forms part of the ongoing trust we wish to develop with you.

What personal information do we keep?

If you are a customer of GLINTECH, we generally store the following personal information in order to manage our business relationship:

Your name, company name, contact details, email address
Your type of business, your business title, and
Your history of contact with GLINTECH.

Depending on the service you have acquired, we may also store other specific information about you. If you want more detailed information on this matter then please ask your GLINTECH sales executive. Contact details are provided at the end of this document. If you have contracted to obtain ongoing services from GLINTECH, such as software support, then GLINTECH will collect and store relevant personal information to provide those services to you. In some instances this may include personal information in relation to your staff or your clients.

What do we use this personal information for?

The customer personal information that we maintain is kept for the following purposes:

To provide you with the service you have acquired or requested
To send you communications in relation to the product or service you have acquired or requested
Internal accounting and administration
To protect you and us from fraud
To help us identify other products or services that might be beneficial to you, and inform you about them, and
To inform you about updates or changes to the service you have acquired.

Third parties and your personal information

GLINTECH will not share your information with anyone. Exceptions may occur where:

GLINTECH believes in good faith that you have consented
A law enforcement agency, or other government agency, is exercising its legal authority and has asked GLINTECH to provide access to that information
GLINTECH discloses anonymous, aggregated, statistical information to non-GLINTECH third parties such as advertisers, promoters and partners

Also, GLiNTECH, in conjunction with 3rd parties, handles the mailing of any service updates. The outsourcing of this activity may involve the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to.

Right of access

You have a right to access the personal information we store about you. If you find that this information is inaccurate, incomplete or out-of-date, then we will correct it. If you wish to access your information, then please write to us (see contact details below). At your request we will provide you with additional information about the way our organisation manages the personal information it holds. If you have any concerns about this handling process, please express them to us in writing. To help us deal with your request within a reasonable period of time, we will need to verify your identity. To this end, please include in your letter the following information:

Your name
The name of your organisation
The subject matter of concern.

GLINTECH complaints procedures

We value our customers and will take all reasonable precautions to prevent unauthorised access to any personal information entrusted to us. If you have any concerns on this issue, please contact us in writing with the verification of identity information listed above. On receipt of your letter, GLINTECH will:

Acknowledge your correspondence within ten working days of receipt
Provide a substantive response to the correspondence within three working weeks for routine enquiries
Keep you informed of progress for more complex enquiries requiring investigation
Include in our responses details of the name and contact telephone number of the person responsible for the matter.

GLINTECH contact details

If you have any questions or complaints concerning this privacy policy or the information collection practices of GLINTECH, you can contact the GLINTECH Privacy Officer by:

mail - The Privacy Officer, GLiNTECH Limited, GPO Box 4418, Sydney, NSW 2001
email - privacy@glintech.com
telephone - (02) 9299 2999, or
facsimile (02) 9299 3111.

GLiNTECH Web Privacy Policy

GLiNTECH is committed to protecting the privacy of the users of its web sites whether those users are customers of GLINTECH or not. GLINTECH is bound by the Federal Privacy Act and is subject to the National Privacy Principles included therein.

GLINTECH strives to provide you with a personalised web experience that delivers relevant information, publications and services to you in the most efficient way. To this end, GLINTECH collects certain information during the optional web site registration process and during your use of the GLINTECH web sites.

What information is collected by GLINTECH?

GLINTECH collects information from and about the users of the GLINTECH web sites in several different ways which are explained below.

Information collected during the registration process

During the GLINTECH once-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about the GLINTECH web sites (optional), your areas of interest for the GLINTECH daily email alerting service (optional), the type of information to be included in those email alerts, your username and password.

You do not need to complete the registration process to use the GLINTECH web sites. However, if you do not complete the registration process, then you will not have access to the free opt-in GLINTECH daily email alerting service or a range of other free services.

Information collected by the GLINTECH web servers

When you look at the GLINTECH web sites, the GLINTECH web servers make a record of your visit and log the following information mainly for statistical analysis or system administration purposes:

your Internet Protocol (IP) address (eg 123.246.123.246) and/or fully qualified domain name (e.g. www.glintech.com);
the date and time of your visit to the site;
the web pages which you accessed, the files you downloaded and the sizes of those pages/files;
if you followed a link to the GLINTECH web site (e.g. from a search engine), the name of the previous web page and the name of the web site you visited;
the type and version of your web (e.g. Netscape v4.7, MS Internet Explorer v5.5);
the name of your operating system (e.g. Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, FreeBSD, Linux);
the protocols used (e.g. http, https, ftp).

Search terms Search terms that you provide when you search the GLINTECH web sites are collected for statistical analysis, to understand what users are looking for on the GLINTECH web sites and to improve the products and services which GLINTECH provides.

Cookies A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer's hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you.

The GLINTECH web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the GLINTECH web pages which you visit while you are using the GLINTECH web sites. The GLINTECH cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number.

Your web browser must have cookies enabled for you to be able to use the GLINTECH web sites.

What information is collected by others?

When you look at the GLINTECH web sites, GLiNTECH Internet Service Provider (ISP) - and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the GLINTECH web sites (see above).

The GLINTECH web site works with a third party site that collects anonymous traffic data at this site from traffic referred by external search engines. This third party may use cookies and other anonymous identifiers and may create anonymous profiles associated with cookies or other anonymous identifiers, but will not associate any data gathered with any personally identifying information from any source.

When you follow a link from the GLINTECH web sites to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the GLINTECH web sites (see above).

The GLINTECH web sites do not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information.

The information collected by any of the third parties noted above is not subject to this privacy policy. It should be noted that GLINTECH has no control over, and does not accept any responsibility for, the privacy and information collection practices of these third parties.

How GLINTECH protects your information

To protect the privacy of your information, GLINTECH has appointed a Privacy Officer to monitor our compliance with the various privacy obligations imposed by law as well as those which we voluntarily undertake.

Whenever you register or purchase goods or services from GLINTECH web sites, GLINTECH uses the Secure Socket Layer (SSL) protocol to encrypt the information using strong 128 bit encryption. This ensures that the information sent to and from our secure web server from/to your personal computer is for your eyes only.

Online access to your information, products and services is protected by your GLINTECH username and password which must be provided before you can gain access to your information, products and services. You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else.

All collected information is stored on a separate server. GLINTECH believes that this information can only be accessed by you and by authorised GLINTECH staff.

GLINTECH also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure.

Use of information collected by GLINTECH

Information collected during the registration process is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the GLINTECH web pages which you visit while you are using the GLINTECH web sites.

Information which is collected by the GLINTECH web site servers is used to identify which parts of the GLINTECH web sites are of interest to our users, for general system administration and for reporting anonymous aggregate information to our advertisers and partners. Information collected during the process of responding to a request for services will be used in providing those services to you.

Access to information collected by GLINTECH

GLINTECH will not wilfully provide any of the personally identifying information which it has collected about you, or otherwise give access to any of that personally identifying information, to any unrelated third party except where GLINTECH believes in good faith:

that you have consented; or
that the information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the GLINTECH web sites or any web sites connected to them; or
that a law enforcement agency, or other government agency, is exercising its legal authority to require GLINTECH to provide access to that information.

However, GLINTECH may disclose anonymous, aggregated, statistical information to non-GLINTECH third parties such as advertisers, promoters and partners.

Where services requested by you are performed by a related entity of GLINTECH then your information relevant to the request will be provided to their entity. In some instances, this may involve the transmission of personal information to a related entity overseas, for example, in the United States of America. GLINTECH requires that its related entities treat personal information supplied to them by GLINTECH in accordance with this privacy policy.

How to correct information collected by GLINTECH

Most of the information which you have provided to GLINTECH while registering to use the GLINTECH web sites may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address) and password.

In the event that you wish to change other information which you have supplied to GLINTECH online, you should contact GLINTECH Customer Support (see "Contact details" below).

Anonymity

In accordance with the National Privacy Principle which provides that you should have the option to remain anonymous whenever it is lawful and practicable to do so when dealing with a business, it is possible for you to browse the GLINTECH web sites to a limited extent without providing any personally identifying information.

Contact details

If you have any questions or complaints concerning this privacy policy or the information collection practices of GLINTECH, you can contact the GLINTECH Privacy Officer by: mail - The Privacy Officer, GLiNTECH Limited, GPO Box 4072, Sydney, NSW 2001; email - privacy@glintech.com; telephone - (02) 9299 3999; or facsimile (02) 9299 3111.

Content Linked to GLiNTECH

GLiNTECH Limited encourages you to exercise discretion while browsing the Internet using this service. GLiNTECH Limited is not and cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in sites listed in our search results or otherwise linked to the GLiNTECH Limited site.

Jurisdictional Issues

This site is controlled and operated by GLiNTECH from its offices within the State of New South Wales, Australia. GLiNTECH makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Termination

These terms are effective until terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all GLiNTECH site(s) and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from GLiNTECH if in GLiNTECH's sole discretion you fail to comply with any term or provision of these terms. Upon termination, you must destroy all materials obtained from this site and any and all other GLiNTECH site(s) and all copies thereof, whether made under the terms of these terms or otherwise.

Disclaimer

The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, GLiNTECH disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. GLiNTECH does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. GLiNTECH Limited does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not GLiNTECH Limited) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall GLiNTECH Limited be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if GLiNTECH Limited or a GLiNTECH Limited authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall GLiNTECH Limited's total liability to you for all damages, losses, and causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the amount paid by you, if any, for accessing this site.

Other

These terms shall be governed by and construed in accordance with the laws of the State of New South Wales, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in New South Wales and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.